Click on a question for
the answer.
- How much is your delivery charge?
- What to do when you receive your fish box?
- Can you deliver to xxxx?
- I won't be home for the delivery what should I do?
- Will the fish/shellfish be ok till I get home?
- Why do you use Ice and not Gel Packs?
- How does the Ice work?
- What do you mean by FRESH Fish?
- Why don't you use Dry Ice?
- Is your Fish suitable for home freezing?
- How do I know how much to buy?
- Why don't you sell your fish as portions?
- What do I do if something goes wrong?
- Privacy of my Information?
You have received your fish, what do you do with it now?
1. Remove the "Documents Enclosed" envelope from the top of the
box, it contains your itemised Invoice, so that you can check your order.
2. Any external damage to your box, please sign for it as damaged, but if it was
left without a signature, please inform us as soon as possible.
3. Unpack your box, checking the items on your Invoice, and put the contents
straight into your Fridge or Freezer after packing in portions, as in the instructions below.
4. Dispose of the remaining Ice and the "jelly" substance, this is the absorbent
material used to collect any melt water. It can be safely disposed of on your
garden soil as we use drinking water to make the Ice, and the other material
will help retain moisture in your soil for your plants.
5. We can't re-use the boxes having been used for food, and the environmental
cost of returning it is far higher than it is if it is recycled at your end.
They make ideal cool boxes for that trip to the Supermarket, or Picnic, but most
of our customers use them in the garden, propagation boxes , cold frames with a
bit of clear polythene film over the top to protect the tender plants, or just
as filler in your pots to aid drainage. We have one in the garden with a brick
on top, to give hedgehogs somewhere to hibernate.
Recommended storage of your Fish:-
- Live lobsters: Store in the bottom of the fridge covered with a damp cloth. If they have expired during the journey cook immediately then treat as with cooked lobster.
- Cooked lobster & crabs: Store in the fridge & eat within 3 days or freeze immediately if you want to eat it later.
- Live cockles, clams & mussels, Oysters: Remove bubble wrap & store in the bottom of the fridge no lower than 4 C (Oysters need to be cupped side down) and cover with a damp cloth. DO NOT immerse in water. Discard cockles, clams& mussels that do not close when tapped sharply once they are at room temperature (More Info). Cook within 24 hours discarding any that have not opened and either eat or freeze. Oysters are usually eaten raw, though there are some good recipes on the CD if you prefer them cooked.
- Fresh fish: Store in fridge & eat within 3 days or freeze immediately if you want to eat it later.
- Frozen fish & shell fish: Put in freezer as soon as possible. The fish may appear a little soft to the touch but as long as there is ice in the box it should be at or below 0 C and is safe to freeze. (More Info) If the fish has completely thawed and is still below 4 C place at the bottom of the fridge and cook within 24 hours
Once fully cooked foods can be frozen and used within one month to get the maximum taste and nutrition. The recommended frozen shelf life for fish and shellfish in a domestic freezer, as compiled by Leeds University is;
Oily fish (herring, salmon, etc): 4 months
White fish, (cod, haddock, etc): 8 months
Flat fish, (sole, place, etc): 10 months
Prawns, lobster, crab: 6 months
Clams, oysters: 4 months
